سياسة الإستبدال والإسترجاع

Did you purchase a product from Shaghaf Shop and it did not suit you? Don't worry, you can exchange or return it according to the following conditions: 1. Exchange | Return period • Exchange within 2 days from the date of receipt • Return within 24 hours of receiving the product. • The product must be in its original condition, unused, and contain all tags and cards, and in the same packaging. Products (pre-order - in tailoring - discounted - offers) cannot be returned or exchanged. Modified products (size adjustment, adding a button, adding a zipper, adding pockets) cannot be returned or exchanged. Used and worn abayas (scented, washed) cannot be returned or exchanged, and the customer bears the shipping costs for the used abaya again. - Exchange is only available once, and the replacement order cannot be returned. *Notes written in the order must be communicated with us so we can inform you if it is possible to implement them or not.* No modifications can be made after more than 6 hours of completing the order. 2. Non-refundable service fees • Cash on delivery fee • Shipping fee 3. Replacement – Return • The cost of exchange or return within Saudi Arabia is 40 SAR, which will be transferred in case of exchange, and in case of return, it will be deducted from the value of the returned products. - If there is damage, defect, or discrepancy in the product, the customer must notify us within 24 hours of receiving the order, and we bear all shipping costs after receiving the product and confirming the damage, defect, or discrepancy. - For special offers with free shipping once for the abaya, return and exchange are subject to fees. 4. International exchange | return • The customer bears all shipping and customs fees. - In case of defects or errors in the product, you will be compensated with the value of the product. 5. How to request an exchange | return • Submit the request via the order management page or WhatsApp number (966504342780) • Specify the reason for exchange or return for each product in the order • If you receive a product with defects or a different product than ordered, please provide us with a picture showing the defect or discrepancy and a picture of the product barcode • After submitting the request, it will be reviewed, and the exchange or return slip will be sent within 48 hours on working days from Saturday to Thursday via email or WhatsApp • Prepare the products in their original packaging, ensure the scarf that comes with the abaya is included, and deliver it to the nearest branch of the shipping company. 6. What procedures will be taken after delivering the products to the shipping company • The products will be inspected and verified upon arrival and processed within 48 hours on official working days. • The due amounts will be refunded to the customer within 14 working days from the date of receipt of the return shipment, product inspection, and management approval of the return process. - The customer has no right to demand Shaghaf Shop to refund immediately under any circumstances; the transfer will be as described above within 14 working days from the date the returned item arrives at our warehouse and the return is approved. Note: All operations are carried out according to a clear and smooth policy that satisfies the customer and preserves the store's rights. The customer agrees to the terms once the purchase is made. Thank you for your understanding, and we always strive to serve you with the highest standards!